A closer look.
At every stage.
Test your support agent before the next customer does.
Bring in a human perspective where you need more judgment.
The questions your
agent needs to handle.
We run realistic support conversations through your existing website chat, then use AI to assess the responses against your criteria.
- Start from relevant scenarios and adapt them to your policies.
- Test follow-ups, unclear requests, exceptions, and failed resolutions.
- Review conversations, AI findings, and the evidence behind each score.
- Repeat evaluations to see what changes as your agent does.
Can the agent explain an exception?
Does it distinguish approval from payment?
Does the agent adapt to earlier context?
Is there a useful, clear handoff?
A human read
on the gray areas.
Some judgments need more than an automated score. Independent people review selected test conversations against the criteria you care about.
- Understand whether the response is actually helpful and clear.
- Compare responses and learn which one people prefer—and why.
- See individual verdicts, explanations, and differences in opinion.
The tester runs the conversation. Human reviewers assess the results.
Explore human review“The answer is accurate,
but I still wouldn’t know
what to do next.”
It explains the policy without offering a practical way to resolve the customer’s problem.
Learn from what’s
really happening.
Bring the human perspective to real support interactions. Review selected production conversations to understand the issues your test set hasn’t covered yet.
- Agree on the conversations and criteria to review.
- Surface recurring friction, poor resolutions, and gaps in quality.
- Use the findings to improve your support agent and future tests.
Access, sampling, and review cadence are scoped with your team. Reviews assess recorded interactions; live intervention is a separate workflow.
See review optionsThe interactions you choose to share.
A judgment, with the reasoning behind it.
Patterns and findings your team can act on.
Start with one evaluation.
Choose a suggested task or define your own. Add the response or conversation, provide the relevant context, and select what to assess.
Submit for AI assessment or independent human review. Track your evaluation and view the report when it’s ready.
- 01Claim credits
- 02Design evaluation
- 03Submit
- 04Pending
- 05Results
Start with a response you already have.
No agent integration required.
Need help defining the cases or assessment criteria?
Talk to us about an evaluation tailored to your business.